Kenai Riverside Lodge Seasonal Management
Seasonal Safari Manager - POSITION FILLED
The Seasonal Safari Manager will coordinate with and assist the Safari Program Director managing AWA's Safari Program. This position will typically work a 40-hour week but must be flexible to work more especially during the training period of May and early June. Day-to-day schedule may fluctuate depending on arrivals and guest occupancy at the lodge. This dynamic position requires experience in staff leadership and supervision, program logistics and scheduling and Alaska natural history interpretation.
Job Requirements/Preferred Qualifications:
- Great customer service
- Competent with computers and Windows operating system; working knowledge of Microsoft Word and Excel
- Excellent organizational skills and attention to detail
- Ability to manage, train and schedule guide staff while providing constructive feedback to enhance their job performance
- Ability to multitask and problem solve under time constraints
- Ability to live and work in a communal, camp-like atmosphere
- Affinity for natural history and interest in expanding knowledge of eco-tourism, Alaska and the Alaska tourism experience
- Natural history interpretation training skills strongly preferred
Duties may include but are not limited to:
Greet guests upon arrival at lodge; compile Welcome Folders for arriving guests; mingle nightly with guests to set schedule for next day's activities; ensure daily activities are booked and guide staff are available; compile shuttle and meal schedules; lead full- and half-day natural history hikes in the Chugach National Forest; and drive shuttles on an as-needed basis.
This management position demands a high level of organization, leadership, attention to detail and exemplary customer service skills. Salary is DOE. Applicant must be available for the full summer season: April 1-September 15th
The Hospitality Manager coordinates all kitchen and hospitality services at the Kenai Riverside Lodge including guest and staff meal preparation; presentation and service; and all housekeeping services. The position also involves training and supervision of all department staff; ordering and tracking all supplies; and daily coordination with other department managers.
Job Requirements/Preferred Qualifications:
- Minimum of 5 years professional restaurant, kitchen or hospitality experience and some experience in a management position.
- Proven skills as a professional lead cook or as a restaurant manager or other hospitality industry manager.
- Proven capabilities in organizing hospitality and/or restaurant services and in supervising hospitality/restaurant staff.
- Ability to create, plan and prepare restaurant-quality, wholesome guest meals with a gourmet flair.
- Excellent communication skills and the ability to work in a positive manner with all types of people.
- Ability to organize and track financial records such as charge account receipts, payroll forms, check packets and petty cash.
- Ability to perform multiple duties and function in a dynamic work environment with changing priorities.
- Ability to live and work in a communal, camplike atmosphere.
- Willingness to be an active and positive member of a management team, with the ability to integrate different opinions and priorities when solving problems.
Duties may include and are not limited to:
Train and supervise all Hospitality Department staff including cooks, packers, housekeepers and dishwashers. Coordinate all Hospitality services with the management team and make sure all services are provided at acceptable levels. This includes adherence to all schedules, quality control, staff scheduling and direct service oversight. Order, organize and inventory all food and other hospitality supplies. This includes researching and establishing relationships with vendors, planning supply orders in advance to maximize cost efficiency, and monitoring supply consumption and waste. Work directly with Hospitality staff to directly monitor staff performance, guest service levels and quality control. Create all staff work schedules, monitor staff as they check in and out, approve and monitor all overtime, track all staff hours worked and accurately report payroll to AWA Staff Account on a bi-weekly basis. Supervise and monitor Hospitality staff regarding their adherence to Personnel Policies and Group Living Guidelines.
This management position demands a high level of organization, leadership, attention to detail and exemplary customer service skills. Salary is DOE. Applicant must be available for the full summer season, May 1 - September 15.
The Boathouse Manager will coordinate our Kenai Riverside Lodge-based Day Trip and Safari Rafting Program. This position will typically work a 40-hour week but must be flexible to work more, especially during the training period of May and early June. Day-to-day schedule may fluctuate depending on arrivals and guest occupancy at the lodge. This dynamic position requires experience in staff leadership and supervision, program logistics and scheduling, and Alaska natural history interpretation.
- Familiarity with AWA programs or similar experience in ecotourism (Alaska experience preferred).
- Excellent organizational skills, detail oriented, self-motivated, and self-managing.
- Strong communication skills with other managers and employees.
- Ability to live in communal, camp-like atmosphere. Housing and food is provided at our Kenai Riverside Lodge in Cooper Landing.
- Natural history interpretation training skills preferred.
- Management/supervisory experience preferred.
- Working knowledge of raft/frame maintenance.
- Ability to understand the nature of training boathouse staff how to be excellent guides who are knowledgeable, safe and professional
- Competent with computers (familiarity with Microsoft Word, email and Excel programs).
Specific responsibilities include but are not limited to:
Anticipating the needs of and preparing for the operation of the boathouse. Organizing and leading a 7-day training session for new raft guides focusing on safety, skills training and boathouse systems. On-site logistics, scheduling, program development and troubleshooting throughout the operating season. Briefing, debriefing, and supervision of Boathouse staff. Mid-season and end of season staff evaluation and field involvement. Perform general maintenance and upkeep of rafts and gear. Working with the mechanic to ensure Boathouse outboard motors receive proper maintenance. Greeting Boathouse guests and handling guest complaints. Communicating with the Girdwood and Cooper Landing operations offices. The Boathouse Manager is expected to be a team player with other AWA managers and to fill in with general and priority tasks as necessary. Serving as lead in natural history interpretive technique training of guides. Evaluating program risk management, assisting Operations Manager in developing safety plans to lessen risks to employees and guests. Maintaining contact with staff of all departments, attending evening programs and other presentations, participating in daily program activities, managing all group floats and working closely with Safari program in determining rafting needs. Assisting in the continual development of natural history programs. Quality control of all aspects of the Boathouse and assisting with general operations of camp. Coordinate and compile guest feedback forms, Keeping Lodge Manager informed of timely negative and positive guest feedback and making recommendations based on overall guest feedback.
This management position demands a high level of organization, leadership, attention to detail and exemplary customer service skills. Salary is DOE. Applicant must be available for the full summer season, May 1 to September 15.